Studio Etiquette & Policies

Cancellations - 24-hour cancellation notice is required for all appointments. If you need to reschedule or cancel your appointment, please respectfully do so with 24 hours’ notice to avoid a $50 late cancellation fee for treatments exceeding $50 on our menu of services. Please arrive at least five minutes before your appointment start time or 15 minutes for new clients.

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Late Arrivals - Please call us as soon as possible if you are running late to your appointment. If you are running late, you may still come in for your appointment, but the service may be shortened to accommodate the remainder of the time frame in which it was booked. If you choose not to receive the service because you are running late, it will be considered a cancellation without 24-hour notice.

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Personal Property Liability - Please leave your valuables at your side, at home or in your vehicle. Unfortunately, we cannot be responsible for any lost or stolen items.

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Gratuity Etiquette/Policy - Standard gratuity for spa services is 15-20% on price of your service. Members are suggested to tip on member pricing. 

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Gift Certificate Purchases - Gift certificate purchases expire within one year of the purchase date. No cash value or refunds for gift certificate purchases. 

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Refunds/Returns - Products may be returned for credit within 14 days of purchase. No refunds for products returned after 14 days. No refunds for opened & used products. No refunds for gift certificate purchases.

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Text & Email Communication Notice - By providing a contact telephone number and/or e-mail address, you hereby consent, acknowledge and agree that we may send you e-mail and/or text message notifications to the e-mail address and/or telephone number(s) provided, which may be generated using automated technology.

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Contact Us -  If you have any questions or comments about our policies, please contact us at jessica@studioblunaturalskincare.com.